Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the cleaning services provided by Real Cozy Maid LLC ("we," "our," or "us") and our website at www.realcozymaid.com. By booking a service or using our website, you agree to these Terms.

2. Service Agreement

When you book a cleaning through our website, by phone, or through our booking platform, you enter into a service agreement with Real Cozy Maid LLC. Our services include but are not limited to:

• Standard house cleaning
• Deep cleaning
• Move-in / move-out cleaning
• Airbnb & vacation rental turnovers
• Hoarder house cleaning
• Post-construction cleaning
• Office & commercial cleaning

Service details, pricing, and scheduling are confirmed at the time of booking. We reserve the right to adjust pricing based on the actual scope and condition of the property upon arrival.

3. Scheduling & Access

You agree to provide:

• Accurate property details (size, number of bedrooms/bathrooms, condition)
• Safe and reasonable access to the property at the scheduled time
• A clear path for our cleaning team to work effectively
• Any special instructions or areas of concern before the service begins

If our team arrives and cannot access the property, a trip fee may apply.

4. Cancellation & Rescheduling Policy

• 48+ hours notice — Free cancellation or rescheduling, no charge.
• 24–48 hours notice — A cancellation fee of up to 50% of the quoted service price may apply.
• Less than 24 hours / no-show — The full service fee may be charged.

We understand emergencies happen. Please contact us as soon as possible, and we will work with you on a case-by-case basis.

5. Satisfaction Guarantee

Your satisfaction is our priority. If you are not fully satisfied with the quality of our cleaning, please contact us within 24 hours of the completed service. We will return to re-clean the areas of concern at no additional charge.

The satisfaction guarantee applies to the specific tasks included in your booked service and does not cover additional services that were not part of the original agreement.

6. Payment Terms

• Payment is due upon completion of service unless otherwise arranged.
• We accept major credit cards, debit cards, and other payment methods as specified at booking.
• Recurring service clients may be billed on an agreed-upon schedule.
• Late payments may incur additional fees.

7. Liability & Insurance

Real Cozy Maid LLC is fully insured and bonded. In the unlikely event of accidental damage to your property during a cleaning:

• Please report any damage within 24 hours of the service.
• We will assess the situation and work toward a fair resolution, which may include repair or replacement.
• Our liability is limited to the fair market value of the damaged item at the time of loss.

We are not liable for damage caused by pre-existing conditions, normal wear and tear, improper installation of fixtures, or items of extraordinary value that were not disclosed prior to the service.

8. Pets & Safety

Please inform us if you have pets on the property. For the safety of our team, we ask that aggressive or unrestrained animals be secured during the cleaning. We are not responsible for pets that escape through open doors during service.

9. Personal Belongings

We take great care around your belongings. However, we recommend securing valuables, cash, jewelry, and sensitive documents before our arrival. Real Cozy Maid LLC is not responsible for items left in unsecured locations.

10. Non-Solicitation

You agree not to directly hire, solicit, or contract any Real Cozy Maid LLC team member or subcontractor for cleaning services outside of our company for a period of 12 months following your last service with us. A referral fee of $2,500 will apply if this term is violated.

11. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under these Terms shall be resolved in the courts of Broward County, Florida.

13. Contact Us

If you have questions about these Terms, contact us at: