Privacy Policy

1. Introduction

Real Cozy Maid LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.realcozymaid.com or use our cleaning services in Miami-Dade, Broward, and Palm Beach Counties.

2. Information We Collect

Personal Information You Provide

When you submit a contact form, request a quote, or book a cleaning, we may collect:

• Full name
• Email address
• Phone number
• Home or service address
• City and ZIP code
• Service preferences and special instructions

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
• Click behavior and scroll depth

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and deliver cleaning services
• Communicate about appointments, promotions, or updates
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Prevent fraud and ensure security

4. Cookies & Tracking Technologies

Our website uses the following third-party services that place cookies or collect data:

• Google Analytics (G-7H5RMRTX2M) — Tracks website traffic, user behavior, and conversions to help us understand how visitors use our site. Google Analytics uses cookies to collect anonymous usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Google Tag Manager — Manages and deploys tracking scripts on our website. GTM itself does not collect personal data but facilitates the operation of other tags that may.

You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

5. Contact Form & Lead Data

When you submit a contact form or request a quote, the information you provide is securely stored in our private customer relationship management (CRM) system. This data is used solely to respond to your inquiry, provide services, and follow up as needed. We do not sell, rent, or share your contact information with third parties for marketing purposes.

6. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Service providers — Trusted partners who help us operate our website and business (e.g., hosting, analytics, email)
• Legal obligations — When required by law, regulation, or legal process
• Business transfers — In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure storage, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: